Our Integrated Talent Management Framework...
Given the dismal economy and uncertain times, most gaming and hospitality operators have reacted by reducing headcount and training to cut costs. But given that the most important product for the gaming and hospitality establishments is a memorable experience, and great amenities, the reduction of headcount must be carefully considered. The workforce and its "condition" are key to creating the ultimate experience. The question is one of approach, and the answer is to use best practices for talent management to ensure that your organization is right-sized, productive, and able to grow with the organization. The result of using our Integrated Talent Management Framework is more production, with less people, and a growth in customer base.
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