Solutions- GH Experts

Solutions | Talent Management | Assessment Tools | Our Research | Events

Our Solutions...

Organizational Discovery Framework

Gaming Hospitality Experts, L.L.C. performs a fact-finding exercise to ascertain the organization’s current state in the areas of Human Capital Management and HR Operations. The objective is to identify areas that may have gaps between activities and their objectives. The areas that warrant further review will be examined for potential shortcomings or opportunities for reinforcement. Recommendations are then formalized and presented to implement solutions. The following aspects of your organization are reviewed:

Culture Development

Developing a commited, high performance culture is one of the most common shortcomings of all organizations in all industries. It is a "toughy-feely" endeavor that is difficult to qualify and quantify, and almost impossible to positively identify issues and root causes. Yet this area cannot be ignored, because it is a "game changer", and the organizations across the globe that have achieved exceptional levels of performance (financial and otherwise), have always accomplished the performance levels through culture. GH Experts can positively identify your culture strengths and weaknesses, and how to address your culture gaps.

Employee Engagement

Employee engagement is not the same as employee satisfaction. Engaged employees are more than just content, and more than just motivated. Engaged employees are activists and advocates for the organization, and they are as committed to the organization as the CEO. Establishing this level of employee commitment is the goal of every organization, yet so very few achieve it. Part of our Discovery Framework will identify where your culture gaps exist, and what areas need attention so that your employees will be engaged.

• Organizational Reporting Structure

• Job Descriptions Evaluation

• Succession Planning

• Employee Alignment

• HR Policies and Procedures

Customer Ambassador Development

The crucial link between your organization and your players and guest are your "customer facing" employees. They are the part of your staff that comprise the guest experience, and are responsible for making your guest want to come back. Dealers, waiters/waitresses, and your F&B staff must know how to exceed customer expectations. Your staff must know how to present well, and communicate effectively. They must know how to "read body language", so that they know what your guests are not saying. Developing your staff to be Customer Ambassadors is a key factor toward establishing strong loyalty with your players and guests.

• Compensation & Benefits

• Performance Management Policy/Procedures

• Leadership Pipeline

• Recruitment and Outplacement Services

• Strategic Planning

Leadership Development

Over the last several years, management has taken on many new and complex dimensions. Advancing technology, changing values, generational diversity, and increasing competition have created new challenges for every organization. Today’s managers require the skills to manage people to a higher level of productivity and outcomes. Our Leadership Development process is designed to help managers develop the skills needed to do more with less and be able to aggressively accomplish organizational and personal goals and objectives. The development program is customizable to address the diverse needs of a senior executive, or the new emerging leader, or anywhere in between.

Gaming Hospitality Experts LLC